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Collections & Returns

If goods are ordered before 3pm each weekday except Friday then they will be usually be available for collection the following day after 2pm. Where goods are ordered after 3pm on Friday they will not be available for collection until after 2pm the following Monday. We do not deliver internet orders to help us keep the costs low and pass these onto you.

An email confirming receipt of the order and notification of expected collection day will be sent. If our supplier is temporarily out of stock, we will contact you to advise when collection is expected.  Some accessories could take approx 10 days to arrive.

Hills Science Plan and Royal Canin have a satisfaction guarantee on their food. Should your pet find the food unpalatable then please return the food to the surgery for a full refund. 


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